About Us

Coronavirus FAQ’s

In this stressful, uncertain time we at VLP thought it would be helpful to have a one-stop shop for any questions you may have. Whether you are a prospective volunteer or client, one of our Pro Bono attorneys, or just a curious party, we have your answers!

What's Going On?

VLP will always put the safety of our clients, volunteers, and staff first. As a result, after careful consideration, we at VLP have decided to close our physical office and call center location from Monday, March 16 through May 4th.  Please also note that our clinics have been put on hold until the Court Service Centers reopen on Monday, May 4th.

 

*We will reassess as the date approaches and will provide you with updates.

Can I Still Volunteer?

Yes you can, from the safety and comfort of your own home! We realize that the COVID crisis has upended business as usual, with many folks working from home. COVID also has acted as a catalyst for many new legal troubles which our low-income neighbors must now face. A good way to help is to offer your services over the phone as well as online. Mass Legal Answers Online (MLAO) is a way for you to help folks navigate their legal issues. You can specify which types of legal questions you receive, and you’re the maker of your own hours!


Advice you provide through MLAO is more important than ever. Log on and answer questions today at www.masslao.org.

Is over the phone more your style? Then our Advice Panels are the perfect fit! Sign up to offer your services via a 30-minute phone consultation. You’ll be notified when a client signs up for one of your time slots and you’ll be given plenty of background information about the client’s case before you speak with them.  To volunteer, send an email to our ERLI Administrative Team!

For more questions about how you can help, please email our Pro Bono Manager Miranda Black.

Can I Still Get Help?

We are set up to continue running our call center remotely, as well as work with our clients, pro bono attorneys, and community partners.

 

You can still reach out to us with all of your needs as you normally would by calling 617-603-1700 or by applying online for legal assistance here. 

 

The only change is that you will need to leave a message in all cases, even for the call center. All staff will have access to emails and voicemails so that we can respond to anyone who reaches out. So if you call and reach a voicemail, don’t worry! We will still respond to everyone. Just please be sure to leave your name and number so we know how to contact you.

What Are Some Resources?

Make sure the information you receive is accurate.  Visit the CDC website to learn more ways to stay safe!

Two simple ways to contact the Massachusetts Government are:

  • Call 311
  • Tweet @BOS311

You can read more about how MA is handling the crisis here.

You may also read the following COVID-19 Fact Sheet (available in seven languages) here.

 

You can contact the Massachusetts Department of Unemployment Assistance (DUA) by phone to request weekly benefits, daily 6 a.m.–10 p.m. 

Guidance on Applying for Benefits (English) Guidance on Applying for Benefits (Spanish) – This document is available in 13 languages. 


Daily Virtual Town Halls – Available online and by phone. Please enroll by 5:30PM the night before in order to receive a call. 


You may also read through this one pager to brush up on your rights as an employee.

You can contact the Massachusetts Department of Unemployment Assistance (DUA) by phone to request weekly benefits, daily 6 a.m.–10 p.m. 

Guidance on Applying for Benefits (English) Guidance on Applying for Benefits (Spanish) – This document is available in 13 languages. 

 

Daily Virtual Town Halls – Available online and by phone. Please enroll by 5:30PM the night before in order to receive a call. 

You may also read through this one pager to brush up on your rights as an employee.

Massachusetts Office of Elder Affairs 

  • Main Number (617) 727-7750 
  • Toll Free Number (800) 243-4636 
  • Toll Free Elder Abuse Hotline (800) 922-2275 
  • Elder Abuse Hotline is open 24 hours a day, 7 days a week. 
  • Toll Free Connect to local elder service agency (800) 243-4636 
  • MassRelay Number MassRelay: 711 / (800) 439-0183 / (877) 752-2388:Voice / (800) 439-2370:TTY/ASC11 

If you are experiencing domestic violence and need assistance, please look through this list of nationwide and statewide resources.

What's Next?

VLP’s office locations and clinics are closed until May 4th to comply with court closures. We will reassess our opening date at the end of April. We will be sure to update you all at that time.

In the time-being, you can visit Mass Legal Help for information related to benefits, utilities, immigration, RMV, etc.

Thank you and stay well!