About Us

Coronavirus Support

In this stressful, uncertain time we at VLP thought it would be helpful to have a one-stop shop for any questions and concerns you may have. Whether you are a prospective volunteer or client, one of our Pro Bono attorneys, or just a curious party, we have your answers!

The Attorney General’s Office has put out publications about your protections during the COVID-19 crisis.  Click below to read them in your preferred language:

Frequently Asked Questions

Yes, you can, from the safety and comfort of your own home! We realize that the COVID crisis has upended business as usual, with many folks working from home. COVID also has acted as a catalyst for many new legal troubles that our low-income neighbors must now face. A good way to help is to offer your services over the phone as well as online.

We are remotely running a weekly Housing Clinic and our weekly Civil Appeals Clinic.

Mass Legal Answers Online (MLAO) is a way for you to help folks navigate their legal issues. You can specify which types of legal questions you receive, and you’re the maker of your own hours! The advice you provide through MLAO is more important than ever. Log on and answer questions today at www.masslao.org.

Is over the phone more your style? Then our Advice Panels are the perfect fit! Sign up to offer your services via a 30-minute phone consultation. You’ll be notified when a client signs up for one of your time slots, and you’ll be given plenty of background information about the client’s case before you speak with them.  To volunteer, send an email to our ERLI Administrative Team!

For more questions about how you can help, please email our Pro Bono Manager, Miranda Black.

You can still reach out to us with all of your needs as you normally would!  If you’re looking for help with a legal matter, check out our Get Help page, contact our helpline ERLI at 617-603-1700, or apply online for legal assistance here.


ERLI is open during the following times:

Monday, Wednesday, Friday: 9AM-12PM

Tuesday & Thursday: 12:30PM-3:30PM


If you call and reach a voicemail, don’t worry! We will still respond to everyone. Just please be sure to leave your name and number so we know how to contact you.

VLP and our helpline ERLI are still open! We’ve gone remote, but we are still dedicated to ensuring access to justice for our fellow Bostonians. You can still reach out to us for legal help or to volunteer.

What Are Some Resources to Check?

Two simple ways to contact the Boston Government are:

  • Call 311
  • Tweet @BOS311

You can read more about how MA is handling the crisis here.

You may also read the following COVID-19 Fact Sheet (available in seven languages) here.

Make sure the information you receive is accurate.  Visit the CDC website to learn more ways to stay safe!

If you are experiencing domestic violence and need assistance, please look through this list of nationwide and statewide resources.

You can contact the Massachusetts Department of Unemployment Assistance (DUA) by phone to request weekly benefits, daily 6 a.m.–10 p.m. 

Guidance on Applying for Benefits (English) Guidance on Applying for Benefits (Spanish) – This document is available in 13 languages. 


Daily Virtual Town Halls – Available online and by phone. Please enroll by 5:30PM the night before in order to receive a call. 

You may also read through this one pager to brush up on your rights as an employee.

FoodSource Hotline: To find food resources in your community, call the FoodSource Hotline at 1-800-645-8333 (TTY: 1-800-377-1292). Open Monday-Friday 8:00am-7:00pm and Saturdays 10:00am-2:00pm.  

Map and List of Meal Sites in Greater Boston Area 

Food Pantries:  

Search Free Food for Students by Town 

  • Greater Boston Food Bank Food Assistance Program locator: GBFB.org/need-food  
  • Catholic Charities Yawkey Center, 185 Columbia Road, Dorchester: 617-506-6600 Monday through Friday, 7:30 a.m. – 5:30 p.m.   
  • Catholic Charities at Somerville 270 Washington Street, Somerville : 617-625-1920 Monday through Friday, 7:30 a.m. – 5:30 p.m. 
  • Find your local YMCA branch for food resources:  https://ymcaboston.org/branches 

To ensure you get the latest updates and information regarding housing and evictions during the pandemic, make sure to check out the Housing page on MassLegalHelp.

Massachusetts Office of Elder Affairs 

  • Main Number (617) 727-7750 
  • Toll Free Number (800) 243-4636 
  • Toll Free Elder Abuse Hotline (800) 922-2275 
  • Elder Abuse Hotline is open 24 hours a day, 7 days a week. 
  • Toll Free Connect to local elder service agency (800) 243-4636 
  • MassRelay Number MassRelay: 711 / (800) 439-0183 / (877) 752-2388:Voice / (800) 439-2370:TTY/ASC11 

What's Next?

VLP’s office locations and clinics are closed for the foreseeable future. We will assess our opening date once we feel it is safe to open again.


Thank you and stay well!