After careful consideration, we at VLP have decided to close our physical office and call center locations from Monday, March 16- Friday, March 27. At that time, we will reassess opening our offices.
We will continue to operate remotely during these next two weeks. We are set up to continue running our call center remotely, as well as work with our clients, pro bono attorneys, and community partners. You can still reach out to us with all of your needs as you normally would. The only change is that you will need to leave a message in all cases, even for the call center. All staff will have access to emails and voicemails so that we can respond to anyone who reaches out. So if you call and reach a voicemail, don’t worry! We will still respond to everyone. Just please be sure to leave your name and number so we know how to contact you.
If you direct a client to call us, please let them know that they will need to leave a voicemail. Our staff will return their call as soon as possible. We have re-recorded our call center voicemail to reflect this change. We are also in the process of creating an online intake, and we will update you all as soon as it has launched.
If you had any client meetings scheduled at our office that have not been canceled by our receptionist yet, please contact our receptionist at email@example.com or 617-423-0648.
If you have questions about volunteering during this time, please reach out to me at firstname.lastname@example.org.
Thank you for your understanding as we all learn to manage in these unprecedented times.