Careers

Careers

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We provide the resources, tools and support our staff needs to serve our cause. When you join us, you immediately become a vital part of a bigger picture.

POSITION: Bilingual Intake Coordinator

DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch

REPORTS TO: Chris Neighbours, Call Center Manager

UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project

LOCATION: Remote (Massachusetts)

Salary: $19.78 per hour 


Click here to apply!

SUMMARY OF POSITION: 

Eastern Region Legal Intake (ERLI) is a project of VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives nearly 15,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services ERLI and its staff, many of these residents may go without assistance. 


ERLI is seeking a highly organized bilingual intake coordinator to provide administrative program support and to coordinate our public online intake portal. The bilingual intake coordinator will receive ongoing training in standard operating procedures, data entry and intake case management training.


This is a permanent, full-time staff position at ERLI. Candidate must reside in Massachusetts and must have access to a secure internet connection.


VLP is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age, military, or veteran status. 


QUALIFICATIONS:

REQUIRED EDUCATION/TRAINING:
  • High school diploma; GED equivalent
  • Fluency in English and Spanish
  • Proficiency in Microsoft Office Suite
REQUIRED KNOWLEDGE/EXPERIENCE:
  • At least 1 year of office administrative experience
  • At least 1 year of customer service experience or telephone customer service experience
  • At least 1 year of data entry and/or intake-related experience

PREFERRED KNOWLEDGE/EXPERIENCE:

  • Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
  • Prior intake experience
  • Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.
REQUIRED MENTAL ABILITIES/SKILLS:
  • Ability to simultaneously manage and execute multiple administrative tasks
  • High level of responsiveness to urgent and time sensitive matters, as well as ability to meet deadlines
  • Strong verbal and written communication skills, including strong data entry and typing skills
  • Ability to learn and retain information quickly
  • Strong interpersonal skills
  • Strong organizational and time management skills
  • Ability to excel working independently and within a team
  • Ability to learn and navigate computer, case management, software, and phone systems
  • Ability to be flexible and adapt to various client situations and changes in program procedures
  • Ability to manage stress and identify self-care as needed
  • High level of attention to detail and accuracy
  • Ability to analyze and problem solve quickly
REQUIRED PHYSICAL ABILITIES/SKILLS:
  • Strong ability to navigate computer, software, internet, and phone systems
  • Ability to effectively and efficiently communicate over the phone and email
ESSENTIAL FUNCTIONS INCLUDE:
  • Coordinating all administrative duties of the Call Center including but not limited to: scheduling, faxing, managing multiple calendars, preparing training materials, mailing/emailing client materials, transcribing meeting minutes
  • Assigning and completing daily public online intakes and callback lists from various partners
  • Providing coverage on call center queue as needed; apply legal training to client’s case facts and provide accurate information, referral, or legal advice under the supervision of the manager and supervising attorney
  • Handling and monitoring tech requests from staff
  • Responding to client voicemails and emails
  • General administrative work such as data gathering, file maintenance, reporting, case management
  • Other duties as determined by Program needs

POSITION: Bilingual Intake Specialist 

DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch  

REPORTS TO: Chris Neighbours, Call Center Manager 

UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project

LOCATION: Remote (Massachusetts)  

HOURLY WAGE: $19.78 per hour 

 

Click here to apply!

 

SUMMARY OF POSITION:   

 

Eastern Region Legal Intake (ERLI) is a project of VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives nearly 15,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services of ERLI and its staff, many of these residents may go without assistance. 

 

ERLI is seeking a full-time Bilingual Intake Specialist to answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and data entry. The Intake Specialist will receive ongoing training in standard procedures, customer service, data entry, and specialized legal education in order to provide the highest level of legal information, referrals, and advice under the supervision of a manager and attorney. 

 

This is a permanent, full-time staff position at the Call Center. Candidate must reside in Massachusetts and must have access to a secure internet connection.

 

VLP is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age, military, or veteran status. 

 

QUALIFICATIONS:

 

REQUIRED EDUCATION/TRAINING:  

  • High School/GED Diploma
  • Fluency in English and Spanish
  • Proficiency in Microsoft Office Suite

 

REQUIRED KNOWLEDGE/EXPERIENCE

  • At least 1 year of call center experience or telephone customer service experience
  • At least 1 year of data entry experience and/or intake-related experience  

 

PREFERRED KNOWLEDGE/EXPERIENCE:  

  • Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
  • Prior intake experience
  • Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.

 

REQUIRED MENTAL ABILITIES/SKILLS: 

  • Strong verbal and written communication skills, including strong data entry and typing skills
  • Ability to learn and retain new information quickly
  • Strong interpersonal skills
  • Strong organizational and time management skills
  • Ability to excel working independently and within a team
  • Ability to learn and navigate computer, case management, software, and phone systems
  • Ability to be flexible and adapt to various client situations and changes in program procedures
  • Ability to manage stress and identify self-care as needed
  • High level of attention to detail and accuracy
  • Ability to analyze and problem solve quickly

 

REQUIRED PHYSICAL ABILITIES/SKILLS: 

  • Strong ability to navigate computer, software, internet, and phone systems
  • Ability to effectively and efficiently communicate over the phone and email

  

ESSENTIAL FUNCTIONS INCLUDE:

  • Conduct intakes by phone on the ERLI queue and respond to online intake requests for legal

assistance

  • Apply legal training to client’s case facts and provide accurate information, referral, or legal

advice under the supervision of the manager and supervising attorney 

  • Utilize case management database to document case facts and prepare case files for daily supervisor review
  • Schedule clients for advice calls and conduct advice call back appointments
  • Other duties as determined by Program needs

VLP is committed to a diverse work environment and is proud to be an equal opportunity employer. Our ideal candidates are respectful of an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, gender identity and expression, pregnancy, national origin, veteran status, and military status or any other characteristic protected by applicable local, state, or federal law.