POSITION: Bilingual Intake Specialist  

DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch   

REPORTS TO: Christopher Neighbours, Call Center Manager 

UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project 

LOCATION: 7 Winthrop Square Boston Ma/ Remote (Massachusetts)   

HOURLY WAGE: $27.48 per hour  

Click here to apply!
This application will remain open until the position has been filled. 

This is a permanent, full-time staff position at the Call Center. Candidate must reside in Massachusetts and must have access to a secure internet connection.   

This position requires fluency in English and another language. Please be advised that selected candidates will be required to take a Language Proficiency exam. 

SUMMARY OF POSITION:    

Eastern Region Legal Intake (ERLI) is a project of VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives nearly 15,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services of ERLI and its staff, many of these residents may go without assistance.  

ERLI is seeking a full-time Bilingual Intake Specialist to answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and data entry. The Intake Specialist will receive ongoing training in standard procedures, customer service, data entry, and specialized legal education in order to provide the highest level of legal information, referrals, and advice under the supervision of a manager and attorney.  

REQUIRED EDUCATION/TRAINING:   

• High School/GED Diploma 
• Fluency in English and Spanish
• Proficiency in Microsoft Office Suite 

REQUIRED KNOWLEDGE/EXPERIENCE 

• At least 1 year of call center experience or telephone customer service experience 
• At least 1 year of data entry experience and/or intake-related experience   

PREFERRED KNOWLEDGE/EXPERIENCE:   

• Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
• Prior intake experience
• Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.

REQUIRED MENTAL ABILITIES/SKILLS:  

• Strong verbal and written communication skills, including strong data entry and typing skills 
• Ability to learn and retain new information quickly 
• Strong interpersonal skills 
• Strong organizational and time management skills 
• Ability to excel working independently and within a team 
• Ability to learn and navigate computer, case management, software, and phone systems 
• Ability to be flexible and adapt to various client situations and changes in program procedures 
• Ability to manage stress and identify self-care as needed 
• High level of attention to detail and accuracy 
• Ability to analyze and problem solve quickly 

REQUIRED PHYSICAL ABILITIES/SKILLS:  

• Strong ability to navigate computer, software, internet, and phone systems 
• Ability to effectively and efficiently communicate over the phone and email

ESSENTIAL FUNCTIONS INCLUDE: 

• Conduct intakes by phone on the ERLI queue and respond to online intake requests for legal 
• assistance
• Apply legal training to client’s case facts and provide accurate information, referral, or legal  
• advice under the supervision of the manager and supervising attorney 
• Utilize case management database to document case facts and prepare case files for daily supervisor review 
• Schedule clients for advice calls and conduct advice call back appointments
• Other duties as determined by Program needs 

Volunteer Lawyers Project is committed to an inclusive work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.

POSITION: Temporary Housing Paralegal (Landlord)   
DAYS/HOURS: Monday through Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch   
REPORTS TO: Executive Director, Joanna Allison 
LOCATION: Hybrid / 7 Winthrop Square, Boston, MA 02110  
STATUS: Full-time, Exempt 
SALARY/WAGES: $53,575 

Click here to apply!

This is a grant-funded position through June 30, 2025.

This application will remain open until the position has been filled.

SUMMARY OF POSITION:  
Volunteer Lawyers Project (VLP) is seeking a temporary paralegal to manage aspects of the legal and administrative functions serving low-income landlords related to evictions in Boston.  

The Office of Housing Stability (OHS) has engaged the Volunteer Lawyers Project to participate in a coordinated legal services delivery system to deliver free legal assistance to income eligible owner occupant landlords facing eviction issues in Boston. The Project seeks to ensure that legal assistance is available to all who are eligible. 

REQUIRED QUALIFICATIONS/EDUCATION/TRAINING: 

• Completion of bachelor’s degree and/or paralegal certification program 

REQUIRED MENTAL/PHYSICAL ABILITIES/SKILLS: 

• Ability to commute/travel to and from courthouse locations and/or office, as needed
• Heavy use of computer programs and applications 
• Ability to sit for long periods  
• Ability to communicate in person, by telephone and by computer 
• Strong communication skills, both oral and written, in English and Spanish 
• Careful attention to detail 
• Reliable and organized 
• Customer service-oriented  
• Ability to independently manage multiple tasks, prioritize and meet deadlines 
• Compassionate and ability to work with low-income populations and be sensitive to their legal needs and socioeconomic status 
• Proficiency in use of Microsoft Office 
• Ability to be flexible with a sense of initiative 
• Ability to navigate through the Internet, research, and locate information 
• Ability to gather and present information   
• Ability to independently manage caseloads of rental assistance cases 
• Ability to independently manage and oversee large projects  

 ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: 

• Develop a deep understanding of housing and landlord Law 
• Manage all aspects of case management, coordination of clinics, communication with partners, clients, volunteers, interviewing of clients and fact gathering.  
• Handle day-to-day administrative functions of the project, including but not limited to:  
• Intake and screening for eligibility; 
• Managing incoming referrals, data entry, client follow up, drafting documents; 
• Managing caseload; 
• Attending meetings and trainings; and 
• Collaborating closely with other members of the project 
• Perform other duties as needed or as directed 

Volunteer Lawyers Project is committed to an inclusive work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.

POSITION: Supervising Attorney – Housing and Appeals

DAYS/HOURS: 8:30am – 4:30pm, Monday – Friday plus occasional evening trainings/events

REPORTS TO: Geraldine Gruvis-Pizarro, Director of Advocacy & Pro Bono

UNIT(S): Housing and Appeals

LOCATION: 7 Winthrop Square, 2^nd Floor, Boston, MA 02110*

STATUS: Full-time, Exempt

SALARY: $100,785.00

* Position is hybrid necessitating 2 in-person days each week, which includes weekly in-person court clinics in the Boston area

Click here to apply!

SUMMARY OF POSITION:

The Volunteer Lawyers Project of the Boston Bar Association (VLP) is a non-profit legal services organization that provides free civil legal assistance to low-income residents of Greater Boston, primarily through the pro bono services of private attorneys. 

The Housing Unit is the largest unit at VLP. The supervising attorney will provide general oversight to the housing and appeals units, substantive supervision at in-person and remote legal clinics, as well as for staff LAR and full-rep cases, and provide mentoring and supervision to pro bono attorneys. The supervision and support provided will elevate the skills of the housing unit and improve the consistency, accuracy, and depth of the advice and mentoring given to both VLP staff and our pro bono attorneys, to better serve our clients and community. 

REQUIRED QUALIFICATIONS/EDUCATION/EXPERIENCE:

• Law degree from an accredited law school
• Admission to and good standing in the Massachusetts bar
• 2+ years in full-time housing law, including litigation
• 2+ years supervising legal work
• Proficiency in use of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organizational skills and ability to effectively manage multiple tasks and meet deadlines
• Ability to communicate effectively with colleagues and with staff at outside organizations
• Ability to effectively engage with private bar to recruit, train and mentor volunteer attorneys
• Ability to use a computer several hours per day
• Ability to communicate in person, by telephone, and by computer
• Ability to travel to courthouses and other clinic locations in Greater Boston

PREFERRED KNOWLEDGE/ EXPERIENCE / ABILITIES/SKILLS:

• Experience with Massachusetts appellate procedure
• Bilingual in a second language, preferably Spanish

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Maintain expertise in housing law
• Lead weekly unit case reviews and provide oversight on follow-through
• Supervise weekly housing clinics
• Supervise the Appeals Clinic, including attending the Appeals Clinic and closing Appeals Clinic cases
• Provide substantive housing supervision at clinic and as needed to housing unit staff attorneys, including answering questions and reviewing advice and drafts of documents
• Develop trainings for staff on housing law and litigation
• Supervise and mentor paralegals, interns, and pro bono attorneys
• Review cases for merit and alignment with priorities
• Recruit and maintain relationships with volunteers from the private bar
• Conduct trainings for volunteers, often during evening hours
• Prepare cases for pro bono assignment, including reviewing memos and documents
• Assist in placement of cases with pro bono attorneys
• Monitor pro bono cases to ensure quality and competent representation
• Participation in legal aid coalitions and collaborations
• Assist with grant applications and reports
• Other responsibilities as needed

Volunteer Lawyers Project is committed to an inclusive work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.